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Software maintenance & SLA
Maintenance with a response time you can hold us to
Monitoring, updates, backups, security patches and support under a written SLA — for software we built or software you already run.
INCLUDES
- 01Monitoring, uptime & incident response
- 02Updates, dependency & security patches
- 03Backups & recovery drills
- 04Support desk with agreed response times
HOW IT RUNS
- 01
Scope
We agree what "done" means before anything is built.
- 02
Build
Short iterations you can see and try, not a big reveal.
- 03
Secure
A security review before launch — as the default, not an upsell.
- 04
Hand over
Documentation, access and a maintenance plan. You own the result.
Not sure which facet you need?
Start with a technical consultation — we map what you have and what it needs.